We strongly believe that our customers will be able to realize higher value from our products and services if they get requisite service and timely support.

In line with our vision, we are fully committed to customer service and provide support in various ways:

Printed Documentation and Online Help
All our products and solutions are supported by printed documentation as well as online help, which provide how-to-use instructions.

Warranty
All our products/solutions are warranted for a pre-defined period from the date of purchase or installation of the product, as per terms and conditions of the contract.

Service Level Agreement (SLA)
You can enjoy support after the initial warranty period by signing an SLA at a predetermined percentage of the product/solution cost. The cost for a SLA will depend on the performance parameters expected from SoftLink personnel for problem resolution as well as options for software upgrade and maintenance.

Online Support
You can get online support in three ways:
•  First, click on Technical Support Frequently Asked Questions to get answers to frequently asked questions. This section is continually updated with answers to common customer queries.
•  In case your query is not answered in Technical Support Frequently Asked Questions, submit a support request by sending an email to support@softlinkinternational.com
•  If either of the above options do not solve the problem, we can use advanced remote debugging techniques like WebEx or PC Anywhere to log on to your system via the Internet and troubleshoot.

Support Hotline
If you have an urgent situation, please contact Technical Support at
+91 20 2588-2279 or via our Customer Support Hotline.